FAQ

Good to know

Answers to the questions we get asked most. Still unsure? WhatsApp us on 079 034 7453.

Why do I pay a deposit?

A 50% deposit reserves your therapist and time just for you. The deposit is deducted from your total on the day, and you pay the balance in salon.

Is the deposit refundable?

No. Deposits are non-refundable. If you need to reschedule, WhatsApp us on 079 034 7453 as early as possible and we'll do our best to help.

How do I pay the balance?

We are a card-only salon. You can pay the balance by card, tap or phone at reception.

What if I'm running late?

Please let us know on WhatsApp. If you arrive more than 15 minutes late, we may need to shorten your treatment or move your booking so that the next client isn't delayed.

Can I book more than one treatment?

Yes. Add several services to one booking (for example gel polish with nail art) and we'll reserve enough time for all of them. Treatments done by different therapists, such as nails with Thato and a massage with Khumo, are booked separately.

Do you do braids and hair?

Yes. Momo does knotless, French curl, stitch braids, cornrows and wig lines. Braids start from R650 with our fibre, or from R400 if you bring your own; the final price depends on style, length and size. Wig lines are R200. Please allow at least 4 hours for braids. As with all our services, a 50% deposit secures your booking.

Can I bring my own hairpiece for braids?

Yes, you can, but we recommend using the hair we supply so that we can guarantee the quality and finish. If you'd like to bring your own, please WhatsApp us on 079 034 7453 before buying, and we'll tell you which type of fibre to get. Bringing your own hair lowers the price of your service. We'll confirm the remaining balance on WhatsApp or in store when you pay.

Where do I park?

Green Village has on-site parking. We're at Shop 5.

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